If you despite our care are not satisfied our shop, services, or is there something wrong with your order you received, we find that very annoying. We propose, therefore, make every effort to resolve the complaint quickly and to the satisfaction!
And, what now?
1) Of course, we provide fast processing of your complaint. You will receive our response within 2-3 working days.
2) We ask you to return any products before you have received our response to your complaint.
3) We examine where exactly it is wrong and / or what is the cause.
4) Once this is clarified, we will contact you to get together with you to a solution.
5) Next, we will keep you informed of further steps.
Register your complaint by mail *, phone, e-mail or via whatsapp +31 (0) 6 19 50 3559 ( it concerns a complaint about a product, please attach a photo).
* living with LEF BV
3274 LH Heinenoord
Phone: +31 (0) 180-615101
If the complaint still has not been satisfactorily addressed or can not be solved by us, you can file a complaint / dispute to the arbitration commission IDIS: www.sgc.nl .
You can also apply to a complaint / dispute contact the European online platform dispute resolution (ODR).